FFL transfers, compliance, abandoned firearms, returns, privacy policy, frequently asked questions, and policies across The Alamo network.

Find transfer policies, compliance requirements, fees, and answers to common questions for each Alamo venue. All information here is for reference — visit your local store or call for the latest details.

Support

Support at The Alamo | Florida Shooting Ranges

Firearms left at The Alamo for armorer repair or FFL transfer must be picked up within the timeframes below. Unclaimed property may incur storage fees and, after extended non-pickup, may be considered abandoned and offered for resale in accordance with store policy.

This policy applies to armorer repair firearms and firearm transfers held at The Alamo.

• Once notified that the firearm is completed or has been received in the store, you have 30 days to pick up your merchandise.
• After 30 days, a $10 per day storage fee applies until the firearm is picked up or the value of the firearm or cost of labor has been exceeded.
• Once storage fees exceed the cost of labor and/or the value of the firearm, the firearm is considered abandoned and may be placed on the floor for resale.

For incoming transfer hold periods and location-specific fees, see FFL Transfers. Contact your local store or transfers@alamorange.com if you need to arrange pickup before fees apply.

Transfers & repairs

Storage timelines, daily fees, and resale policy for unclaimed armorer repairs and firearm transfers left at The Alamo.

Abandoned Firearms

Federal, state, and local laws govern every firearm purchase at The Alamo. Bring the correct identification and proof of address so our compliance team can process your transaction without delay. Contact compliance@alamorange.com with questions before you visit.

Items Necessary for a General Firearm Purchase

Driver's license, state-issued ID card with picture, or passport.
If your primary ID does not show your current address, you must also provide proof of address to complete a firearm purchase.

• Florida vehicle registration
• Florida fishing license
• County property tax form (must be in your name, not in the name of a trust)
• Florida hunting license

With only the identification and proof of address listed above, handgun purchases are subject to a 3–5 business day hold (weekends and holidays excluded).
To be exempt from the 3–5 business day hold, you must either hold a valid Florida Concealed Weapon License (CWL) or be trading in a handgun to purchase another handgun.
You must be at least 21 years of age to purchase a handgun. You must also be at least 21 years of age to purchase a long gun at The Alamo.

Purchasers of firearms must be U.S. citizens or have a valid and up-to-date Alien Resident Card.

Alamo policy

The Alamo allows customers to purchase used handguns immediately after we acquire them in store.
Under Collier County Ordinance Code 2013-21, § 8, all secondhand goods cannot be sold until 30 days after acquisition. If a used firearm is placed on layaway before the 30-day period ends, the customer must return only after 30 days have passed to complete ATF Form 4473 and undergo a background check.
If the customer does not have a Florida CWL and the used gun is a handgun, the date the Form 4473 is completed begins the 3–5 business day hold.

You must be at least 21 years of age to purchase a firearm at The Alamo. Our team verifies age and eligibility at the time of purchase in accordance with federal and Florida law.

Identification, proof of address, waiting periods, and purchase requirements for buying firearms at The Alamo.

Compliance

Hours, range pricing, training, sales, and transfer policies — plus Treasure Coast specifics for Jensen Beach.

Frequently Asked Questions

The Alamo network processes incoming and outgoing FFL transfers at participating venues. Policies and fees vary by venue — review the sections below for your venue.

• Handguns & long guns: $60 for the first item (actual shipping cost applies for multiple items).
• By law, handguns MUST be shipped 2-Day Air.
• Long guns ship ground unless otherwise specified.
• Insurance available at $1 per hundred-dollar value.
• Hawaii and Alaska incur actual shipping costs.
• Transfer fees apply to firearms NOT purchased at The Alamo.

• Include the receiving customer's name and contact number with all incoming transfers.
• Delivery notifications from carriers do NOT mean the item is ready for pickup — wait for contact from a transfer agent.
• Transfers are processed Tuesday – Friday, in order received. Allow up to 7 business days for processing (longer during high volume).
• 30 calendar days to pick up; after that, $10/day storage fee per firearm until pickup or abandonment policy applies.
• Accepts transfers from FFL dealers and private individuals (private transfers require sender's driver's license with current physical address).

• Valid Florida driver's license or state ID with current physical address (FDLE requirement).
• Other acceptable proof of residency: FL vehicle registration, voter registration, or hunting/fishing license.
• 3–5 business day waiting period for handguns, rifles, and shotguns (varies by county), unless a valid Florida CWL is presented.

• Outgoing transfers ship only to another FFL; handguns ship 2nd Day Express.
• Firearms purchased at The Alamo and shipped within 30 days incur shipping fees only; transfer fees apply after 30 days or for firearms not purchased here.
• All outgoing firearms require a hard case (purchased on site or provided by customer).
• Contact transfers@alamorange.com for estates, trusts, and legal transfers.

• All transfers must arrive with valid paperwork.
• Allow up to 48 hours after arrival before your order is ready.
• Valid Florida ID with current physical address required.
• 3-day waiting period on firearms (excluding weekends/holidays) unless a valid Florida CWL is presented.
• Accepts transfers from FFL dealers and private individuals (sender's driver's license required for private party transfers).
• Outbound transfers to other FFL dealers available.

• Valid Florida driver's license or ID with current physical address required.
• 3-day waiting period on handguns (excluding weekends/holidays) unless a valid Florida CWL is presented.
• Firearms not picked up within 30 days are subject to a $5/day storage fee.
• Accepts transfers from FFL dealers and private individuals (sender's driver's license required for individual transfers).
• Outgoing transfers must ship in a protective case (customer-provided or purchased in store).
• For FFL/SOT copies, dealers may contact rodney@lotusgunworks.com or adam@lotusgunworks.com.

Incoming and outgoing firearm transfers, fees, policies, and what to bring when picking up your transfer at The Alamo.

FFL Transfers

Effective date: August 27, 2024.
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Words with an initial capital letter have meanings defined below. These definitions apply whether they appear in singular or plural.

• Account — a unique account created for you to access our Service or parts of our Service.
• Affiliate — an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of shares or voting securities.
• Company — The Alamo: 2390 Vanderbilt Beach Road, Naples, FL 34109; 2191 US Hwy 27 N, Sebring, FL 33870; 2240 S Tamiami Trail, Venice, FL 34293.
• Cookies — small files placed on your device by a website, containing browsing history and other uses.
• Country — Florida, United States.
• Device — any device that can access the Service (computer, cellphone, tablet).
• Personal Data — information relating to an identified or identifiable individual.
• Service — the Website.
• Service Provider — third parties who process data on behalf of the Company.
• Usage Data — data collected automatically through use of the Service (e.g., page visit duration).
• Website — The Alamo, accessible from www.alamorange.com.
• You / Users — the individual or entity accessing or using the Service.

This Privacy Policy outlines the practices and policies of The Alamo (“we,” “us,” or “our”) regarding the collection, use, and protection of personal information provided by users (“you”) of our website www.alamorange.com.

Personal Data we may collect includes, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, state, province, ZIP/postal code, city

We collect personal information when you voluntarily provide it using our
website or services, or when you submit your phone number to receive
messages via 10DLC.

Usage Data is collected automatically and may include IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data. On mobile devices we may also collect device type, unique device ID, mobile IP address, operating system, and mobile browser type.

We use cookies and similar technologies on alamorange.com to enhance your
browsing experience and provide relevant information. By using our website,
you consent to the placement of cookies on your device. You can manage
preferences through your browser settings; disabling cookies may limit
certain features.

Technologies we use include:

• Cookies or Browser Cookies — small files on your device; you may refuse
  cookies in browser settings, though some Service features may not work.
• Web Beacons — small electronic files in pages or emails to count visits
  and verify system integrity.

Cookie types:

• Necessary / Essential (Session) — authenticate users and prevent
  fraudulent account use.
• Cookies Policy / Notice Acceptance (Persistent) — record cookie consent.
• Functionality (Persistent) — remember login details and preferences.

Questions about cookies: info@alamorange.com

The Company may use Personal Data to:

• Provide requested services and maintain the Service.
• Send messages via 10DLC as requested.
• Comply with legal obligations.
• Improve services and user experience.
• Manage your account and registration.
• Perform purchase or service contracts.
• Contact you by email, phone, SMS, or push notifications.
• Provide news, offers, and information about similar goods or services
  (unless you opt out).
• Manage your requests to us.
• Evaluate business transfers (merger, acquisition, bankruptcy, etc.).
• Analyze usage, trends, and marketing effectiveness.

We may share personal information:

• With Service Providers who assist in operating and analyzing the Service.
• In connection with business transfers or negotiations.
• With Affiliates bound by this Privacy Policy.
• With business partners for products, services, or promotions.
• With other users in public interaction areas.
• With your consent for other purposes.

• Privacy policies and terms are displayed next to phone number entry fields.
• Policies state that end-user information is protected and not shared or
  sold to third parties for marketing, lead generation, or analytics.
• Opt-in and opt-out procedures for 10DLC are outlined in the CTA and Terms
  and Conditions. Opt-in and opt-out occur via the 10DLC number.

We retain Personal Data only as long as necessary for the purposes in this Policy, including legal obligations, dispute resolution, and enforcement of agreements. Usage Data is generally retained for a shorter period unless needed for security, functionality, or legal requirements.

Your information may be processed at our operating offices and other locations where processing parties are situated, including transfers outside your jurisdiction. By submitting information you consent to that transfer. We take reasonable steps to ensure secure treatment in accordance with this Policy.

You may request deletion of Personal Data we have collected. Registered users may update or delete information in account settings. You may also contact us to access, correct, or delete information you provided. We may retain certain data when required by law or lawful basis.

Opt out of messages by texting STOP to the 10DLC number associated with our service. Text HELP for assistance.

We do not share or sell end-user information to third parties or affiliates for marketing, lead generation, or analytics purposes.

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before it becomes subject to a different privacy policy.

We may disclose Personal Data when required by law or in response to valid requests by public authorities (e.g., court or government agency).

We may disclose Personal Data when we believe it is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users or the public
• Protect against legal liability

The security of your Personal Data is important to us, but no method of transmission or electronic storage is 100% secure. We use commercially acceptable means to protect your data but cannot guarantee absolute security.

Our Service does not address anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child provided us Personal Data, contact us and we will remove it. Where parental consent is required by law, we may require it before collection.

Our Service may link to third-party sites we do not operate. We advise reviewing the privacy policy of every site you visit. We have no control over and assume no responsibility for third-party content or practices.

We may update this Privacy Policy from time to time by posting the new version on this page. For fundamental changes we will notify registered users by email and/or prominent notice before the change takes effect. Review this page periodically; changes are effective when posted.

Questions about this Privacy Policy or your personal information: contact us at info@alamorange.com.

How The Alamo collects, uses, stores, and protects your personal information when you use our website and services.

Privacy Policy

The Alamo Range return policy varies by product category. Review the sections below before your purchase. The Alamo reserves the right to refuse a return and refund of any item that does not conform to these guidelines or is deemed repackaged in a fraudulent manner.

• Inspect all firearms thoroughly before completing your ATF Form 4473. Once a new firearm is transferred, it is considered used — even if unfired.
• All firearms purchased from The Alamo are not returnable or refundable.
• The Alamo handles warranty claims on NEW firearms for the first year after purchase, including armorer labor, freight, and transfer fees, as a service to our customers.
• Used firearms purchased at The Alamo are evaluated by our armorer and repaired at no cost to the customer for 30 calendar days after purchase.

• Returns on accessories are accepted within 10 business days of purchase with the original receipt.
• Refunds are issued in the same manner as the original purchase. Cash refunds over $100.00 are refunded by check within 14 calendar days of return.
• All returns must be in new, undamaged condition in original packaging, including accessories, manuals, documentation, and registration included with the product.

• For hygienic reasons, we cannot accept returns on: next-to-body holsters such as bellybands; apparel that has been worn, laundered, or is without tags; Can-Can specialized female holsters; and all ear and eye protection.
• For safety and liability reasons we cannot accept returns of: ammunition, primers, smokeless powder, exploding targets, and any other explosive or hazardous materials including cleaning fluids.
• Any product cut out of its cardboard or plastic clamshell-type packaging.

Classes and private instruction are non-refundable. Students who wish to reschedule must notify training at least 24 hours in advance at dpatterson@alamorange.com. No-shows and last-minute cancellations do not receive credit for another class.

Return and refund policies for firearms, accessories, non-returnable items, and training at The Alamo.

Returns

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